Privacy Policy

This Privacy Policy describes the practices of Luxinov, 3, route de Grevenmacher L-6912 Roodt-sur-Syre, email: luxembourg@mondialbox.lu, telephone: +352 263 007 96 regarding the collection, use and disclosure of information we collect when you use our website (https://www.mondialbox.lu). (the "Service"). By accessing or using the Service, you consent to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent, please do not access or use the Service.

We may modify this Privacy Policy at any time, without notice, and will post the revised version of the Privacy Policy on the Service. The revised Policy will take effect 180 days after it is posted on the Service and your continued access or use of the Service after that period will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you review this page regularly.

1. Information We Collect:

   We will collect and process the following personal information about you:

   1. Name
   2. Email
   3. Mobile phone

2. How We Use Your Information:

   We will use the information we collect about you for the following purposes:

   1. User account creation
   2. Customer order management

   If we wish to use your information for any other purpose, we will request your consent and will only use your information after obtaining such consent, solely for the purpose or purposes for which it was granted, unless required by law to do otherwise.

3. Retention of Your Information:

   We will retain your personal information for a period of 90 days to 2 years after user accounts remain inactive or for as long as necessary to achieve the purposes for which it was collected, as detailed in this Privacy Policy. We may need to retain certain information for longer periods, including for record-keeping/reporting purposes in accordance with applicable law, or for other legitimate reasons such as exercising legal rights, fraud prevention, etc. Residual anonymous information and aggregated information, which does not identify you directly or indirectly, may be retained indefinitely.

4. Your Rights:

   Under applicable law, you may have the right to access, rectify or erase your personal data, the right to receive a copy of your personal data, to restrict or object to the active processing of your data, to request that we transfer your personal information to another entity, to withdraw any consent you have provided us to process your data, the right to lodge a complaint with a competent authority, as well as any other rights provided by applicable laws. To exercise these rights, you may write to us at info@mondialbox.lu. We will respond to your request in accordance with applicable law.

   Please note that if you do not allow us to collect or process the required personal information, or if you withdraw your consent to the processing of such information for the necessary purposes, you may not be able to access or use the services for which your information was requested.

5. Cookies, etc.

   To learn more about how we use these technologies and your choices regarding these tracking technologies, please refer to our Cookie Policy.

6. Security:

   The security of your information is important to us. We use reasonable security measures to prevent the loss, misuse or unauthorized modification of your information under our control. However, given the inherent risks, we cannot guarantee absolute security. Therefore, we cannot ensure or guarantee the security of information you transmit to us, and you do so at your own risk.

7. Complaints/Data Protection Officer:

   If you have any questions or concerns regarding the processing of your information in our possession, you may contact our complaints officer by email: luxembourg@mondialbox.lu. We will address your concerns in accordance with applicable law.